Reviews, and how we handle them
We would rather show you an honest empty wall and real photos of our work than fill this page with quotes you cannot verify.
These are reviews our clients have left us. We publish them as they were written, we reply to every one, and we never remove a bad one — see our review policy below.
“Wonderful Agency. The ladies that work at this agency are awesome and truly care about their janitorial services and families. Mary and Patricia offered me support, compassion, encouragement and guidance through out my entire process of landing my dream job! Thank you.”
“My experience with Nanny and Cleaning has been amazing! The moment you reach out to them, they will be extremely helpful and informative. After being on a job hunt, Nanny and Cleaning had paired me with my perfect match. Everyone in their team is awesome and they really look out for their Nannies! Special shout out to Mary and Patricia I could not thank you all enough for landing me a perfect match.”
Our work
Real photographs from real jobs, including the ones that were not pretty when we arrived.
Four rules we do not bend
Plenty of companies quietly bury the reviews they do not like. We think that tells you more about the company than the review ever could.
- We reply to every reviewGood or bad, normally inside 24 hours.
- We never remove or suppress oneIf we got it wrong, we fix it in public. The review stays.
- We never pay for reviewsNo discounts, no gift cards. It breaks Google ’ s rules and devalues every honest review.
- We ask everyone, not just the happy onesChoosing who gets asked is how you end up with a rating that means nothing.
Tell us before you tell the internet
If a clean was not right, call within 24 hours and we come back and redo it free. That is not a tactic to keep you quiet — it is genuinely cheaper for us to fix a job than to lose a regular client.
About our reviews
We are rebuilding our review wall from scratch on Google, where reviews are verified and cannot be edited by us. The testimonials that used to sit on this page came from a different business and were not from cleaning customers, so we took them down rather than leave them up.
No. If we got something wrong, hiding the evidence does not fix it. We reply publicly, we fix the job, and the review stays where it is.
Never. Incentivising reviews is against Google's policies and it makes every other review on the profile worthless. If we ask you for a review, there is nothing attached to it.
Call us within 24 hours on (818) 588-9952 and we come back and redo it at no charge. That is faster and cheaper for us than losing you, so please call before writing anything.
Be one of the first
Book a clean, and if we do it right, we will ask you to say so on Google. Nothing attached, no discount for it.